Refund policy

At Nectara, your satisfaction matters to us. Every order is backed by our 60-day money-back guarantee. If you're not happy with your experience, our support team is here to help.

Our Promise

Our Return Policy

7 Days

Damaged or Defective

If your order arrives damaged or defective, let us know within 7 days of delivery and we'll make it right.

8-12 Weeks

Give It a Fair Try

Most customers notice real benefits after 8 to 12 weeks of consistent daily use. We recommend giving Nectara this time before forming a final opinion.

60 Days

Still Not Satisfied?

If Nectara isn't right for you within 60 days of delivery, just email our support team. We'll work with you to find a solution — whether that's usage tips, a replacement, store credit, or a refund for returned bottles.

Step by Step

How to Request a Return

  1. Email us first. Write to support@trynectara.com with your order number and a short note about your experience. Many questions can be solved right away — for example with tips on timing or daily use.
  2. Get your return instructions. If a return is approved, we'll email you the return address and instructions.
  3. Send the bottles back. Use a trackable shipping method and reply to our email with your tracking number.
  4. Receive your refund. Once your return has arrived and been checked, we'll issue your refund and confirm it by email.

Please contact us before sending anything back — returns sent without instructions can't be matched to an order and won't be accepted.

Refunds

Refund Eligibility

Refunds are issued for bottles that are returned to the address we provide. To be eligible:

  • Your request is made within 60 days of delivery.
  • Your return has been approved by our support team.
  • The bottles are sent back to the return address we email you, and you share the tracking number with us.

Unopened bottles are refunded at the price you paid. For opened bottles, our support team will work with you on a fair solution. If you return part of a bundle (for example from a "Buy 2, Get 1 FREE" order), the refund is calculated on the price you paid per bottle.

Refunds are credited to your original payment method. Please allow 7 to 10 business days (or longer, depending on your bank) for the money to appear in your account.

Shipping fees paid at checkout are not refunded.

Sending Items Back

Return Shipping

Return shipping costs are paid by the customer, unless your order arrived damaged, defective, or we sent the wrong item. Please note that our returns center may be located outside the United States, so delivery of your return can take a little longer. We recommend a trackable shipping method — we can't refund returns that never arrive.

Exceptions

Not Eligible for a Refund

  • Requests made more than 60 days after delivery.
  • Bottles that are not returned (except damaged, defective, missing or wrong items).
  • Returns sent without contacting us first.
  • Repeated refund requests, or requests that show signs of abuse or fraud.
  • Delays caused by an incorrect address entered at checkout, or by carriers, customs, weather or other events outside our control. If your order hasn't arrived, contact us and we'll help track it down.

We reserve the right to decline requests that don't meet this policy.

Damaged Items

Damaged or Defective on Arrival

If your order arrives damaged or defective, email us within 7 days of delivery with a photo or short video of the damage. Once the defect is confirmed, we'll arrange one of the following:

  • A replacement, or
  • A refund to your original payment method.

You don't need to send the damaged item back.

Order Issues

Missing or Wrong Items

If something is missing from your order or we sent the wrong item, that's on us. Email us with your order number and we'll make it right.

Order Changes

Cancellations and Order Changes

Need to cancel or change your order? Email us as soon as possible after placing it at support@trynectara.com. Orders move quickly, and once our team has started the shipping process we often can't stop it.

If we can stop your order before it ships, we'll make the change or cancel it. If it has already shipped, you can still request a return under this policy.

Before You Dispute a Charge

Talk to Us First

If something isn't right with your order, please contact us before opening a dispute with your bank or card issuer. We can almost always resolve your request faster directly.

Need Help?

Questions about returns or refunds? We're happy to help.

support@trynectara.com